Senior Onboarding Specialist (L2 Case Investigator)

Job Duties:

1. To act as L2 case investigator in reviewing transaction monitoring case related to compliance and risk management.
2. Conduct in-depth investigations into suspicious activities triggered for review in customer account.
3. Conduct research and gather additional information from internal and external sources to support the analysis and identification of suspicious activities.
4. Prepare detailed findings and escalate the case for Compliance review, with complete narrative and justifications.

Alternate Task

1. To support daily customer onboarding and ongoing reviews, which include conducting Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD).
2. To collect and review customer documents and verify the authenticity of these documents using internal system or third-party tools.
3. Act as a "maker" in customer profile verification processes, ensuring accuracy and completeness of customer profiles.
4. Research and analyze customer data using databases, watchlists, and public records to assess risk and identify potential illicit activities.
5. Monitor customer accounts and transactions for suspicious or fraudulent activity.
6. Collaborate with cross-functional teams to enhance AML (Anti-Money Laundering) and operations-related policies and procedures.
7. Perform ad-hoc tasks assigned by supervisors to support compliance and operational goals

Requirements

• Bachelor's degree in finance, accounting, compliance, or a related field.
• Minimum 3 years of working experience in Compliance, Operations or Risk, preferably in fintech or payment industry.
• Strong research and analytical skills with the ability to interpret complex information.
• Excellent attention to detail and organizational skills.
• Proficient in using compliance-related software, databases, and investigation tools.
• Understanding of AML regulations and KYC/CDD requirements.
• Effective communication and interpersonal skills for cross-functional collaboration.
• Adaptable and able to thrive in a fast-paced, ever-changing environment.
• Written and spoken Chinese (Mandarin and Cantonese) is a must as most of the internal stakeholder and client is based in Hong Kong and China.