Director of Partner Management

Reports to: SVP, Partnerships & Ecosystems

Location: Remote — preferably Europe or U.S. East Coast

About Napster:

Founded on the principle of democratizing access, first to music in 1999, now to expertise in the AI era, Napster has consistently remained at the forefront of technological shifts that empower users. Today, the company builds embodied, multimodal AI agents that engage employees and customers where they already work: through video presence, voice, and text. Designed to work alongside people rather than replace them, Napster’s agents carry institutional knowledge into every interaction, elevating the user’s experience and improving business outcomes. For more information, visit napster.com.

About the Role

We are looking for a Director of Partner Management to lead our Partner Account Management team and build the operating framework for how we manage partners across the lifecycle.

This role spans both channel and technology partners and covers the journey from onboarding and activation through ongoing account management, performance, adoption, and growth.

You will lead a team of Partner Account Managers while building the processes, KPIs, dashboards, operating cadences, and accountability needed to manage our partner ecosystem consistently and at scale.

This is a hands-on leadership role for someone who is comfortable building structure in a fast-moving environment and working closely across Partner Operations, Commercial Enablement, Channel, Strategic Partnerships, Product, Sales, and other cross-functional teams.

What You’ll Own

• Build and continuously improve the partner management framework across onboarding, activation, ongoing engagement, performance, and growth.
• Lead, coach, and develop the Partner Account Management team, setting clear expectations around ownership, execution, and partner outcomes.
• Define the KPIs, metrics, dashboards, and reporting used to measure partner performance, health, adoption, and commercial impact.
• Partner with Partner Operations and our Ecosystem Growth to implement scalable processes, systems, and operating cadences.
• Work closely with onboarding, enablement, Channel, and Strategic Partnerships teams to ensure smooth handoffs and a consistent partner experience.
• Establish clear account plans, governance, escalation paths, and business review processes for key partners.
• Drive accountability across partner initiatives, ensuring commitments have clear owners, timelines, and measurable outcomes.
• Oversee the management approach for both channel partners and selected technology partners, adapting the model based on partner type and strategic importance.

What We’re Looking For

We care more about what you have built and led than a specific number of years of experience.

You have:

• 15 + years of experience directly managing and developing people
• Experience in Partner Management, Channel, Strategic Partnerships, Customer Success, or a related function
• A track record of building or implementing processes, KPIs, dashboards, and operating frameworks
• Strong operational and analytical instincts
• The ability to turn ambiguity into practical structure and execution
• Experience working cross-functionally in a fast-paced organization
• A leadership style that combines support, coaching, and collaboration with strong accountability
• The ability to move easily between strategy and hands-on execution
• Experience working across both channel and technology partnerships is a must.

What Success Looks Like

Within this role, success means we have a clear and scalable way of managing partners from onboarding through growth, Partner Account Managers are operating consistently against defined standards, leadership has visibility into partner performance, and our teams are aligned around clear priorities, metrics, ownership, and outcomes.

You are a builder, operator, and people leader who enjoys creating structure, improving how teams work, and turning strong partner relationships into measurable business results.

Our Culture:

• Impact: Play a crucial role in our growth journey.
• Culture: Join a vibrant team valuing creativity and collaboration.
• Growth: Thrive in a fast-paced, dynamic environment.
• Reward: Enjoy competitive compensation, equity opportunities, and comprehensive benefits.

Ready to shape our future? Apply now and be part of something extraordinary!

We’re looking for more forward-thinking, collaborative people to be part of our innovation journey and mission to push the boundaries of technology. If you’re ready to help us achieve this vision, we’d love to hear from you! At Napster Corp, we're looking for people who are invigorated by our values and driven to change the world, not those who simply check off boxes.

Napster Corp embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We strive to build a company that reflects a global audience.