Role: Partner Growth Manager, Ecosystem & Partnerships

Location: Remote (work US EST time Zone hours)

About Napster:

Founded on the principle of democratizing access—first to music in 1999, now to creative expertise in 2025—Napster has consistently been at the forefront of transformational technology shifts that expand markets and empower users. The company’s latest platform turns passive consumers into active creators, providing the interface layer between foundation AI models and human creativity. For more information, visit napster.com.

We are looking for a highly structured, commercially minded Partner Growth Manager, to help scale and accelerate our partner ecosystem.

This role will be responsible for helping partners successfully engage with us, launch joint initiatives, drive business growth, and become productive contributors to our ecosystem. You will work across a range of partner types, including resellers, agencies, distributors, technology partners, service providers, and strategic ecosystem partners.

The ideal candidate combines strong partner management skills with operational excellence. You are experienced in building partner engagement models, creating enablement programs, managing partner activity through CRM systems, coordinating cross-functional teams, and turning partnerships into measurable business outcomes.

Key Responsibilities

Partner Growth & Activation

• Own the growth and success of assigned partners across the ecosystem.
• Develop structured partner plans focused on engagement, enablement, pipeline creation, and business growth.
• Support both newly onboarded and existing partners in becoming productive and successful.
• Build strong relationships with partner stakeholders and understand their business goals.
• Identify opportunities to expand partner engagement and create joint business opportunities.

Partner Enablement & Readiness

• Build and manage repeatable partner onboarding and enablement processes.
• Create structured programs covering Sales readiness & Go-to-market activation
• Coordinate internal teams to deliver the right resources and support.
• Track partner readiness, adoption, and engagement.

Partner Operations & Process Management

• Create structured operating rhythms with partners, including regular revenue check-ins, business reviews, and planning sessions.
• Manage partner activities, contacts, opportunities, and engagement history within CRM systems.
• Maintain accurate reporting and visibility into partner health, progress, and pipeline.
• Build scalable processes that improve partner experience and operational efficiency.

Partner Feedback & Ecosystem Insights

• Establish structured processes to capture partner feedback and insights.
• Identify common partner challenges and opportunities across product, processes, enablement, and commercial programs.
• Partner with internal teams to translate feedback into improvements.
• Ensure the partner voice is represented internally.

Go-to-Market & Opportunity Development

• Support and suggest partners in creating joint market opportunities.
• Collaborate with Partner Marketing on partner campaigns, events, and demand generation activities.
• Support sales alignment and opportunity development with partners.
• Coordinate internal resources to help partners successfully execute.

Cross-Functional Collaboration

• Work closely with Partnerships, Channel Managers, Sales, Marketing, Product, and Technical teams.
• Act as the operational owner ensuring partner initiatives move forward.
• Support the transition of new partners from agreement stage into active engagement.

Required Qualifications

• 6+ years of experience in partner management, alliances, channel, ecosystem, business development, or partner operations roles.
• Experience working with external partners such as resellers, agencies, distributors, technology partners.
• Strong understanding of partner-led growth models.
• Experience building partner engagement processes.
• Highly organized with strong project management skills.
• Experience using CRM systems (HubSpot, or similar) to manage relationships, activities, and pipeline.
• Strong analytical and operational mindset with attention to detail.
• Excellent communication and stakeholder management skills.

Benefits

• Paid Time-Off: We offer flexible vacation time with 10 company holidays.
• Health Plans: We offer robust medical, dental, and vision plans for you and your dependents. Disability, life insurance, and FSA benefits are also available
• Wellness: Access to Teladoc and an EAP
• Parental Leave: Paid leave
• Retirement Savings: Contribute pretax earnings to our 401(k) Plan

Our Culture

• Impact: Play a crucial role in our growth journey.
• Culture: Join a vibrant team valuing creativity and collaboration.
• Growth: Thrive in a fast-paced, dynamic environment.
• Reward: Enjoy competitive compensation, equity opportunities, and comprehensive benefits.
• Ready to shape our future? Apply now and be part of something extraordinary!

We’re looking for more forward-thinking, collaborative people to be part of our innovation journey and mission to push the boundaries of technology. If you’re ready to help us achieve this vision, we’d love to hear from you! At Napster Corp, we're looking for people who are invigorated by our values and driven to change the world, not those who simply check off boxes.

Napster Corp embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We strive to build a company that reflects a global audience.

CCPA Notice for California Job Candidates: Please review our CCPA notice at

https://www.napster.ai/policy-docs/ccpa-notice-for-job-candidates